- We invite you to print out these Terms & Conditions, or we can e-mail these to you on request. Please request the “Terms & Conditions” from Customer Service at email@example.com.
- Your statutory rights are not affected by our terms and conditions.
- By purchasing from RC-Hobbies.co.uk you are entering into a legally binding contract and the following terms and conditions apply:
- All orders accepted are subject to these terms of trade and conditions of sale. No conditions stipulated in a buyer order, letter or communication shall vary or cancel these terms of trade unless we agree to the variances in writing and it is signed.
- As the products we offer are of a specialist hobby nature, to operate them successfully the user needs to either have some experience or be prepared to familiarise themselves with the necessary background information before using them, please ensure that you read our terms and conditions prior to placing your order.
- If you have any questions about our products, if you need assistance, or if you have a query regarding your order please do not hesitate to contact us.
Telephone: 07748 900004 9.30am to 5pm Monday to Friday.
- Delivery Times
We aim to dispatch all orders as quickly as possible and are usually sent by carrier for the service chosen on the order, but should be with you within 4 days at the latest. If items are out of stock dispatch may be slightly delayed, so please allow up to 28 days. For Christmas orders we suggest you order as soon as possible to help ease the Christmas rush!
- Post and Packaging
Post and packaging charges are automatically calculated, based on order weight and delivery location, at the checkout. Orders are sent using a courier service or Royal Mail First Class, dependant on weight. Please contact us for delivery costs outside the UK.
- Receipt of goods
9.1. We advise you to inspect all items immediately upon arrival. Please do not accept packages that show signs of damage in transit without thoroughly checking the contents first, goods damaged in transit are subject to a claim on the carrier; please do not accept them as the carrier may be asking you to sign for them in good condition. Inform us immediately if you have refused an item and we will arrange a replacement.
9.2. We advise you that if a courier delivers a parcel to you and you do not physically check the contents for damage you should sign for the goods as unchecked. This makes making a claim easier if you later find damage to your delivery as without this disclaimer you are signing for them in good condition.
9.3. The items we sell are hobby products and may require some final assembly and adjustment before use please inspect the model prior to use and report any damage or problems within 3 days of receipt.
- 14 Day Money Back Guarantee
10.1. All our standard items (not customised) are sold with a 14 day money back guarantee.
10.2. Under the UK Distance Selling Regulations, The Consumer Contracts (Information, Cancellation and Additional Charges), you have 14 days (after the day you receive your goods) to cancel the contract for your order with us. This is to give you time to inspect the goods to ensure they are what you wanted and are in good order before you use them.
10.3. If you decide to cancel your order and return the item you will receive a full refund including any standard delivery charges. You will need to return the item at your cost, returned items must be in the condition you received them i.e. complete, unused, and correctly packed using all retaining straps and other devices for securing the item, the retail packaging must also be complete and undamaged. The cancellation needs to be in writing (an e-mail will be accepted) please see Model Cancellation Form below. Please note this is not the returns address, we have different returns addresses depending on the product, once we receive your cancellation we will send you the appropriate return documentation which includes the return address for your product. For further details please see the Returns Policy below.
10.4. The products we sell are hobby products designed to take the knocks received in normal use and not show models, therefore they may have some minor scratches, scuffs or other marks.
10.5. You will need to return the item at your cost. Upgraded services chosen by you when you placed your order e.g. Saturday delivery instead of using our standard next working day delivery, are non refundable.
10.6. Returned items for refund must be in the condition you received them i.e. complete, unused, and correctly packed using all retaining straps and other devices for securing the item, the retail packaging must also be complete and undamaged.
10.7. An item will be considered to be used from the point fuel was added for Nitro and Petrol powered items, or when a battery has been charged or the item driven/flown for battery powered items. Therefore please examine the item thoroughly before adding fuel, charging the battery or driving/flying the item as doing so will be considered accepting the item under the terms of the warranty.
10.8. If a fault occurs after you have used the item within the warranty period we will be pleased to look at it under the terms of the warranty. (Please see Warranty below)
- Missing/Delayed Deliveries
If you do not receive delivery by the expected delivery date please get in touch immediately so the courier can be contacted as failed deliveries have to be reported within 7 days of us sending the goods.
11.2. In the unfortunate event your goods go missing then as soon as you inform us the courier will be contacted, once the courier confirms the goods are missing and it has been reported within the correct time frame a claim will be raised and the goods will then be resent to you.
11.3. If goods are disputed as delivered, this is where the courier says they have delivered and have a signature from the addressee for receipt of them but you are stating you have not had them then the courier will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the delivery driver, unfortunately in this very rare situation the goods cannot be resent until the courier raises a claim.
11.4. Royal Mail:
If you do not receive delivery by the expected delivery date please get in touch immediately so the order can be. In the unfortunate event your goods go missing Royal Mail will only raise a claim after 15 working days have passed from the date of dispatch. During this period our hands are tied and we must simply wait, as “lost” packages are often redelivered or returned to sender during this time. Once this has passed then if the goods are still undelivered your order will be resent.
11.5. If goods are disputed as delivered, this is where Royal Mail say they have delivered and have a signature from the addressee for receipt of them but you are stating you have not had them then they will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the Postman, unfortunately in this very rare situation the goods cannot be resent until the Royal Mail raises a claim.
- Age Recommendations
12.1. Radio Controlled modelling is a great hobby that can be enjoyed by all ages however please remember that the remote controlled models we sell are hobby products not toys, many are high performance machines and we advise adult supervision for children under the age of 14 years old.
12.2. It is the responsibility of the user to ensure the safety of people and property around them when using a radio controlled mode, Mini Moto, Quad bike or Scooter and when used in a public place adult supervision should be provided.
12.3. Nitro models require some manual dexterity and physical strength to start which some younger users may require assistance with.
12.4. The Mini Moto, Quad Bikes and Scooters have individual age recommendations, adult supervision is recommended for younger children and the use of the correct safety equipment is essential.
- Pre Testing
13.1. The Radio Controlled models, Bikes and Scooters we sell are hobby products, to operate them successfully the user needs to either have some experience or be prepared to familiarise themselves with the necessary background information before using them. This information is readily available on the internet or by contacting us on 07748 900004 or by e-mail at firstname.lastname@example.org.
13.2. All of the items we sell require maintenance and adjustment to keep them working properly and to prevent damage to the components.
13.3. Please remember that all items should be checked by the user prior to every use ensuring that everything is tightened and adjusted as it should be and batteries are secure. Also for fuel powered items it is essential to check for any fuel leaks each time the item is filled with fuel and do not use any item that shows any sign of a fuel leak. Where appropriate the user should perform a full radio check including a range check before switching a model on or starting an engine. If the item suffers a bump you should check that nothing has been knocked out of adjustment.
13.4. If you have a problem with your radio equipment or if there is any damage to the aerials do not attempt to use the model until the problem has been resolved, please contact us for advice.
13.5. If you have no experience with the model or item you have purchased you will need to do some research e.g. if you have purchased a Nitro model then as well as reading all the information in the product manual (which is aimed at the hobby user) you should do some research on how to start and tune your engine and also how to check it before use. This is readily available on the internet or by contacting us on 07748 900004 or e-mailing us at email@example.com.
13.6. We will offer advice and help as much as possible but are unable to accept returns for items that have been damaged by incorrect use, from customers who are unable to adjust their models or from customers who have not correctly checked and set up their model or bike before use.
14.1. The products we sell are covered by either a 30 day, 60 day, 90 day or 6 months parts only warranty; the period of the warranty will be 30 days unless an alternative period is specified within the item description. The warranty covers the replacement of any parts with a manufacturing fault within the warranty period which will be sent by post for you to fit. Warranty claims are not eligible for refund unless we decide the supply of replacement parts is not appropriate and a suitable used or new replacement is not available within a reasonable period.
14.2. The products we sell are hobby products and therefore the user can reasonably be expected to be able to fit parts replaced under warranty.
14.3. When claiming under a warranty you may be asked to provide photographs of the faulty part and the general condition of the whole item, in some circumstances you may also be asked to return the product or defective component to us for examination or to be returned to the manufacturer.
14.4. Due to the nature of the products we sell and the environment they operated in, breakages can occur in normal use therefore general wear and tear or any damage caused by misuse is not covered, this warranty covers you solely against manufacturing faults.
14.5. The products we sell are hobby products that require maintenance and parts replacing in normal use, therefore some components are not covered by the warranty, these include but are not limited to, crash damage however caused, component failure or premature wear due to crash damage, glow plugs, spark plugs, pull start mechanisms, spur gears, tyres, inner tubes, clutches, chains, drive belts, brake or disk pads, water damage, incorrect battery charging and discharging, use of incorrect fuel for the item, use of incorrect or incorrectly mixed lubricating oil, normal wear and tear, use of after market upgrades unless supplied by us for that model.
14.6. If the parts are not covered by the warranty or the item is outside the warranty period a quote can be supplied for the supply of parts.
14.7. The range of items we sell have been thoroughly tested as being suitable for the intended use as a hobby product, we therefore do not accept returns on the basis of the item being “not fit for purpose” and we are able to provide proof that all the items we sell are suitable and fit for their intended use.
14.8. All warranty claim decisions are final.
- Returns Policy
15.1. If you suspect a fault with your goods please call us on 07748900004 or e-mail us at firstname.lastname@example.org for support as many problems can be resolved this way and we are happy to help.
15.2. If on receipt you find a fault with your item or it has been damaged in transit the first and quickest option to correct this fault will be to send you replacement parts for you to fit.
15.3. The return of the item will only be accepted either under the Distance Selling Regulations within 14 days from receipt for unused items or at our discretion if we believe the supply of replacement parts is inappropriate. If you are asked to return the goods by us in writing (i.e. e-mail) we will (subject to availability) repair or replace the item and return it to you without further cost. You are responsible for the cost to return the item unless we agree to refund these costs in writing (i.e. e-mail). If we agree to refund your return postage cost this will be limited to the cost of the original delivery charge for the goods to be delivered to you (excluding any optional supplementary delivery charges such as, but not limited to, Saturday delivery or Timed delivery), where the goods were delivered free of charge this will be a reasonable amount for the size and weight of the item up to a maximum of £10. Please keep a copy of the receipt as we will need this to process the refund of the return postage costs. Unless you have been asked by us in writing (i.e. e-mail) to return the goods the return postage costs are not refundable.
15.4. Returns are only accepted with appropriate RMA number and Returns Documentation which can be obtained by e-mailing us at email@example.com or phoning 07748900004. RMA numbers are valid for 14 days and the goods should be returned within this period. If the RMA number expires before the item has been returned a new RMA number should be requested as items returned with an expired RMA number may be rejected. The Returns Form must be completed in full and either attached to the outside of your parcel or the RMA number clearly marked on the outside of the packaging. Parcels that arrive without a returns number, an expired returns number or without a returns form or RMA number clearly marked on the outside of the package could be miss directed and lost or may be rejected.
15.5. If the product or parts are not covered by the warranty or the warranty has expired, at your request we will provide a quote for repair or replacement including the cost of returning the product or parts back to you.
15.6. Returned items must be complete and correctly packed in their original undamaged retail packing using any retaining straps or other securing devices originally supplied. We do not accept responsibility for damage to poorly or incorrectly repacked items.
15.7. Before returning items please contact us to discus the problem as we may be able to offer advice that makes a return unnecessary. For returned items that are found not to be faulty. For example a motor that you were unable to start but we can, we reserve the right to charge a £30 (£40 for Mini Moto’s and Quads) testing fee which is payable before the item is returned and in these cases the postage costs are not refundable.
15.8. We reserve the right to dispose of unclaimed returned items 14 days after notifying the customer of the cost of the repair or return charge.
15.9. In the case of returning spare parts that have been ordered in error, a 20% restocking fee will apply. Spare parts will only be accepted for refund provided they are complete, unused and in their original undamaged retail packaging. Please therefore take care when opening spares in case you need to return them.
15.10. We cannot be responsible for goods that fail to reach us. It is your duty to keep the return costs reasonable, please contact us for advice on the most suitable carrier.
15.11. Once the returned item has been inspected and is found to be eligible for refund (this can take up to 30 working days at busy times) our aim to get your money refunded back to you as quickly as possible.
15.12. An extended warranty period may be accepted at certain times of the year (such as models purchased as Christmas presents) or in exceptional circumstances however this is at our discretion and only if pre-agreed between us in writing.
15.13. For the purposes of determining when an item has been used this is determined as being from the point fuel was put into the item for Nitro and Petrol powered goods and from the point the battery was charged for Electric Items.
- Lithium batteries (LiPo, Li-Poly, Li-ion)
16.1. Fire can be caused by: ‘Overcharging’ (wrong charger or charger setting, unbalanced battery load, charger fouled by poor power supply), charging a damaged cell or pack and short circuit (including crash damage).
Cells or packs can be damaged by: Over discharging (running too flat and/or too hot, discharging an unbalanced battery load), short circuit and crash damage.
16.2. Charging guidelines: Always charge on a surface that can not catch fire easily, concrete, steel etc. Do not charge on carpet, paper or any other items that can catch fire easily!
16.3. Never over discharge your battery. What does this mean? It means when you notice a power drop (when using your helicopter or car), stop! Immediately! It also means disconnect your battery from the helicopter or car, even if you switch off the model or transmitter and you leave it connected it will still discharge really slowly. Really slowly for a day is a lot!
16.4. If you over discharge and then charge again you may experience puffing. This is where the cells swell. If this happens you can never use the battery again. If you charge a puffed battery then expect a fire!
16.5. Use the correct charger.
16.6. Do not overcharge your battery. Always set a timer and don’t leave your battery charging unattended. If you do not know the charging time of your battery give us a call or emails us before you attempt to charge.
16.7. Lipo batteries are expensive and can be dangerous so need to be treated with care, if you need any help with charging please contact us.
- Website errors and corrections
17.1. We do our best our best to make sure the website is accurate and up to date however from time to time errors may occur. The pictures are for illustration purposes and in some cases may have slight variations from actual product. We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on the website or related adverts, which may contain technical inaccuracies, photographic inaccuracies or typographical errors including information obtained from support operators and via email. However, this provision does not affect your statutory rights and remedies.
17.2. Please note all specification and colours for our products are subject to change without notice. This does not mean that we will send you something different to what you have ordered it simply means that we have new products and versions of our products coming in all the time. All items are subject to availability. We will inform you as soon as possible if the product you have ordered is not available and we may offer an alternative product of equal or higher quality and value.
18.1. If you have any questions or complaints regarding our products, our service or our Returns Policy, please do not hesitate to contact us.
Telephone: 07748 900004 9.30am to 5pm Monday to Friday.
Or if you would prefer to write to us please find our correspondence address below.
Please note this postal address for correspondence for letter items only, any deliveries that are not in letter form will be rejected.
c/o Hobbies Online Ltd.
Headlands Trading Estate
RC-Hobbies and RC-Hobbies.co.uk are trading names of Hobbies Online Ltd – Registered Company Number 10157027
No stock is held at this location and returns to this address will be rejected, we have a different address for returning items please see the returns procedure above.
For quicker response please also send a copy to our e-mail address Above.
18.2. We aim to ensure that our customers enjoy every aspect of shopping online, and that also extends to our customer service. We will endeavour to reply to your enquiry within one working day and inform you of what action shall be taken.
19. Complaints & Online Dispute Resolution Platform or Alternative Dispute Resolution
We do our very best to ensure you’re satisfied with your purchase and that you should have no reason to complain – but if there’s something you’re not happy with, we would ask you to contact us straight away. In the first instance please contact us using our e-mail address which is firstname.lastname@example.org and we will do our very best to resolve the issue. If after giving us the opportunity to resolve the issue, you are not happy with the outcome, you may wish to seek resolution using the Online Dispute Resolution Platform at http://ec.europa.eu.
20.1. We do not store credit card details nor do we share customer details with any 3rd parties