Terms and Conditions

If you have any questions about our products, if you need assistance, or if you have a query regarding your order please do not hesitate to contact us.

Delivery Times
We aim to dispatch all orders as quickly as possible and are usually sent by carrier for next day delivery but should be with you within 4 days at the latest. If items are out of stock dispatch may be slightly delayed, so please allow up to 28 days. For Christmas orders we suggest you order as soon as possible to help ease the Christmas rush!

Post and Packaging
We only deliver to UK destinations. Post and packaging is automatically calculated, based on order weight, at the checkout. Orders are sent using a parcel service or Royal Mail First Class, dependant on weight.

Returns Policy and Guarantee
Please inspect all items immediately upon arrival. Do not accept packages that show signs of damage in transit, goods damaged in transit are subject to a claim on the carrier please do not accept them as you will be asked to sign for them in good condition. Please inform us immediately if you have refused an item and we will arrange a replacement.

Please inspect the model prior to use and report any problems within 3 days of receipt. Due to the nature of Radio Controlled Models once they have been used, or for Nitro Models had fuel put in them, only the radio and motor/engine are covered by the warranty. Broken con rods are not covered by the warranty.

Returned items must be complete and in their original packing. For faulty goods we will (subject to availability) replace the item and refund your return postage costs.

Before returning items please contact us to discus the problem as we may be able to offer advice that makes a return unnecessary. For returned items that are found not to be faulty. For example a motor that you were unable to start but we can, We reserve the right to charge a £15 testing fee which is payable before the item is returned and in these cases the postage costs are not refundable.

When returning goods please quote our reference number as shown on the delivery note. Please also put a note in with your returned item stating the problem, as it may not be obvious, and send your notification of the return via e-mail to: returns@rc-hobbies.co.uk

We also suggest you use registered post and insure the item, as we cannot be responsible for goods that fail to reach us.

Unfortunately, we cannot refund or exchange used or customer damaged items (customer's statutory rights not affected). However a full range of spares are available for all the models we sell and in most cases we can restore your damaged model to full working order by sending you replacement parts.

Enquiries
If you should have any queries regarding our products or services, or have any questions regarding our returns policy, then please do not hesitate to contact us on the following:

Contact name: Oliver Bridge
Telephone : 01295 810215 9am to 5pm Monday to Friday

Alternatively e-mail us at :customerservices@rc-hobbies.co.uk

We aim to ensure that our customers enjoy every aspect of shopping online, and that also extends to our customer service. We will endeavour to reply to your enquiry within one working day and inform you of what action shall be taken.