Terms & Conditions

  1. We invite you to print out these Terms & Conditions, or we can e-mail these to you on request. Please request the “Terms & Conditions” from Customer Service at service@rc-hobbies.co.uk.
  2. Your statutory rights are not affected by our terms and conditions.
  3. By purchasing from RC-Hobbies.co.uk you are entering into a legally binding contract and the following terms and conditions apply:
  4. We intend to rely on these terms and conditions. It would be advisable to ensure any changes agreed between us are put in writing for the avoidance of doubt in the case of any dispute.
  5. We are required by the law to sell products that are of a satisfactory quality. Our products will require regular maintenance to ensure continued operation and safety. If you do not have the necessary skills or experience for this you should be prepared to employ the services of a mechanic.
  6. If you have any questions about our products, if you need assistance, or if you have a query regarding your order please do not hesitate to contact us.

e-mail: service@rc-hobbies.co.uk

Telephone: 01793378497 9.30am to 5.00pm Monday to Thursday 9:30am to 4:00pm Friday.

7. Delivery Times
We aim to dispatch all orders as quickly as possible and are usually sent by carrier for the service chosen on the order, but should be with you within 4 days at the latest. If items are out of stock dispatch may be slightly delayed, so please allow up to 28 days. For Christmas orders we suggest you order as soon as possible to help ease the Christmas rush!

8. Post and Packaging
Post and packaging charges are automatically calculated, based on order weight and delivery location, at the checkout. Orders are sent using a courier service or Royal Mail First Class, dependant on weight. Please contact us for delivery costs outside the UK.

9. Receipt of goods

9.1. We advise you to inspect all items immediately upon arrival. Please do not accept packages that show signs of damage in transit without thoroughly checking the contents first, goods damaged in transit are subject to a claim on the carrier; please do not accept them as the carrier may be asking you to sign for them in good condition. Inform us immediately if you have refused an item and we will arrange a replacement.

9.2. We advise you that if a courier delivers a parcel to you and you do not physically check the contents for damage you should sign for the goods as unchecked. This makes making a claim easier if you later find damage to your delivery as without this disclaimer you are signing for them in good condition.

9.3. The items we sell are hobby products and may require some final assembly and adjustment before use please inspect the model prior to use and report any damage or problems as soon as possible.

10.0 NOTICE OF RIGHT TO CANCEL

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will end after 14 days from when goods are supplied, starting the day after the day on which the goods come into your physical possession.

To exercise the right to cancel, you must inform us:

Trading Name: Retail Imports Ltd trading as RC-Hobbies
Geographical Address: Newcombe House
Newcombe Drive
Swindon
SN2 1DZ
Telephone Number: 01793 378497
Email Address: service@RC-Hobbies.co.uk

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).

You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Please note this is not the returns address, we have different returns addresses depending on the product, once we receive your cancellation we will send you the appropriate return documentation which includes the return address for your product.

Effects of cancellation
If you cancel this contract, you must return the goods to us without undue delay and in any event not later than 14 days after the day on which we provide you with the necessary returns information following your notice to cancel this
contract. You must bear the direct cost of returning goods unless we have agreed in writing to bear those costs.

We will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

We will make the reimbursement without undue delay, and not later than:
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Our full Terms and Conditions of sale are available on our website: RC-Hobbies- Terms & Conditions

RC-Hobbies and RC-Hobbies.co.uk are trading names of Retail Imports Ltd –
Registered Company Number 10787944

MODEL CANCELLATION FORM

To:
Trading Name: Retail Imports Ltd trading as RC-Hobbies
Geographical Address: Newcombe House
Newcombe Drive
Swindon
SN2 1DZ
Telephone Number: 01793 378497
Email Address: service@RC-Hobbies.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our contract for the supply of the following goods .……………………………………………………………….
Contract date …………………………………………………………………………..
Name of consumer(s) …………………………………………………………………
Address of consumer(s) ………………………………………………………………
Signature of consumer(s) (only if this form is notified on paper) …………………
Date ………………………………………………………. [*] Delete as appropriate

11.0. Missing/Delayed Deliveries

11.1. Courier:

If you do not receive delivery by the expected delivery date please get in touch immediately so the courier can be contacted as failed deliveries have to be reported within 7 days of us sending the goods.

11.2. In the unfortunate event your goods go missing then as soon as you inform us the courier will be contacted, once the courier confirms the goods are missing and it has been reported within the correct time frame a claim will be raised and the goods will then be resent to you.

11.3. If goods are disputed as delivered, this is where the courier says they have delivered and have a signature from the addressee for receipt of them, but you are stating you have not had them then the courier will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the delivery driver.

12.0. Age Recommendations

12.1. Our products have age restrictions which must be adhered to.

12.2. Even where age restrictions are adhered to, adult supervision may still be required and is advised.

12.3. Correct use of all safety equipment is essential.

12.4. The use of mini motos, quad bikes and electric scooters is prohibited in public places.

12.5. Where use of radio-controlled models is permitted in a public space it is the responsibility of the user and adult supervisor to ensure the safety of people and property around them.

13. Pre-Testing

13.1. All of the items we sell require maintenance and adjustment to keep them working properly and to prevent damage to the components and injury to the user.

13.2. Please remember that all items should be checked by the user prior to every use ensuring that everything is tightened and adjusted as it should be, and batteries are secure. Also, for fuel powered items it is essential to check for any fuel leaks each time the item is filled with fuel and do not use any item that shows any sign of a fuel leak. Where appropriate the user should perform a full radio check including a range check before switching a model on or starting an engine. If the item suffers a bump you should check that nothing has been knocked out of adjustment.

13.3. If you have a problem with your radio equipment or if there is any damage to the aerials do not attempt to use the model until the problem has been resolved, please contact us for advice.

13.4. We will offer advice and help as much as possible but are unable to accept returns for items that have been damaged by incorrect use or from customers who have not correctly checked and set up their model or bike before use, the consumer is entitled to a refund, repair or replacement (depending on the circumstances) where the goods are not of a satisfactory quality.

14. Warranty

14.1. When claiming under a warranty you may be asked to provide photographs of the faulty part and the general condition of the whole item, in some circumstances you may also be asked to return the product or defective component to us for examination or to be returned to the manufacturer.

14.2. Where you are not entitled to a refund, repair or replacement under your statutory rights (for example where a part is damaged due to misuse or fair wear and tear) we can provide a quote for a replacement part.

15. Returns Policy

15.1. If you suspect a fault with your goods please call us on 01793378497 or e-mail us at service@rc-hobbies.co.uk for support as many problems can be resolved this way and we are happy to help.

15.2. Before returning an item please contact us to obtain an RMA number and Returns Documentation. RMA numbers are valid for 14 days and the goods should be returned within this period. If the RMA number expires before the item has been returned a new RMA number should be requested as items returned with an expired RMA number may be rejected. The Returns Form must be completed in full and either attached to the outside of your parcel or the RMA number clearly marked on the outside of the packaging. Parcels that arrive without a returns number, an expired returns number or without a returns form or RMA number clearly marked on the outside of the package could be miss directed and lost or may be rejected.

15.3. If the product or parts are not covered by the warranty or your statutory rights, at your request we will provide a quote for repair or replacement including the cost of returning the product or parts back to you.

15.4. When returning an items it must be correctly packed correctly to prevent damage. We do not accept responsibility for damage to poorly or incorrectly repacked items.

15.5. We cannot be responsible for goods that fail to reach us. It is your duty to keep the return costs reasonable, please contact us for advice on the most suitable carrier.

15.6. An extended warranty period may be accepted at certain times of the year (such as models purchased as Christmas presents) or in exceptional circumstances however this is at our discretion and only if pre-agreed between us in writing.

  1. Website errors and corrections

16.1. Please note all specification and colours for our products are subject to change without notice. This does not mean that we will send you something different to what you have ordered it simply means that we have new products and versions of our products coming in all the time. All items are subject to availability. We will inform you as soon as possible if the product you have ordered is not available and we may offer an alternative product of equal or higher quality and value.

  1. Contact

17.1. If you have any questions or complaints regarding our products, our service or our Returns Policy, please do not hesitate to contact us.

e-mail: service@rc-hobbies.co.uk

Telephone: 01793378497 9.30am to 5.00pm Monday to Thursday 9:30am to 4:00pm Friday.

Or if you would prefer to write to us please find our correspondence address below.

Please note this postal address for correspondence for letter items only, any deliveries that are not in letter form will be rejected.

RC-Hobbies
c/o Retail Imports Ltd.
Newcombe House
Newcombe Drive
Swindon
SN2 1DZ

RC-Hobbies and RC-Hobbies.co.uk are trading names of Retail Imports Ltd – Registered Company Number 10787944.

No stock is held at this location and returns to this address will be rejected; we have a different address for returning items please see the returns procedure above.

For quicker response please also send a copy to our e-mail address Above.

17.2. We aim to ensure that our customers enjoy every aspect of shopping online, and that also extends to our customer service. We will endeavour to reply to your enquiry within one working day and inform you of what action shall be taken.

  1. Complaints & Online Dispute Resolution Platform or Alternative Dispute Resolution

We do our very best to ensure you’re satisfied with your purchase and that you should have no reason to complain – but if there’s something you’re not happy with, we would ask you to contact us straight away.  In the first instance please contact us using our e-mail address which is service@rc-hobbies.co.uk and we will do our very best to resolve the issue.

19. Privacy policy

19.1. We do not store credit card details, nor do we share customer details with any 3rd parties unless you chose the Klarna payment option, please see below.

19.2. Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3

Further information and Klarna’s user terms you can find here.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

V12.25 Swindon Trading Standards 24 Nov 2021 (Rev.1 Address)