FAQs

Latest order times for Next Day Delivery (On Screen)
Latest order times for Next Day Delivery

We recommend the latest time to order for Next Day Delivery is 13:00 however if you order later than 13:00 we will still do our best to process your order for shipment that day up to the time the couriers come to collect.

Please note Next Day Delivery on a Friday will be delivered on the Monday, for Saturday Delivery please choose the Saturday Delivery option.

Once your order has left our warehouse we are in the hands of the courier network, they are usually very reliable and deliver on time, however during busy periods they sometimes do not achieve this for which we apologise on their behalf.

Klarna FAQs (On Screen)
Klarna FAQs

Pay later in 3 interest-free instalments

Frequently Asked Questions

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 3 interest-free instalments work?

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by RC-Hobbies and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app .

Am I eligible for Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you’ll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It’s very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor RC-Hobbies run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3 interest-free instalments?

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

What happens if I cancel or return my order?

As soon as RC-Hobbies have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at RC-Hobbies from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

I have been asked to go to the Klarna site. Is this correct?

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by RC-Hobbies. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

Have you received my payment?

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk .

What happens to my statement, when I’ve returned the goods?

Once RC-Hobbies has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

I’ve received a statement, but I’ve not yet received my goods.

In the event that your goods have not been received please call RC-Hobbies to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.

You can log in the Klarna app or at www.klarna.com/uk , where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.

Latest order times for Christmas delivery (On Screen)
Latest order times for Christmas delivery

We recommend you order by 12 Noon Tuesday 22nd December, this will allow us time to sort out any delivery issues.

Large Quads and Pit Bikes, the latest time for Christmas delivery is 12 Noon Monday 21st December.

You can place orders during the Christmas period, as we will be shipping again from Tuesday 29th December.

Our phone lines close at 17:00 Tuesday 22nd December and will reopen again on Monday 4th January.

Office open hours during Christmas (On Screen)
Office open hours during Christmas

You can place orders during the Christmas period, as we will be shipping again from Tuesday 29th December.

Our phone lines close at 17:00 Tuesday 22nd December and will reopen again on Monday 4th January.

If I buy an item for a Christmas present, when will the warranty start? (On Screen)
If I buy an item for a Christmas present, when will the warranty start

No problem just let us know it is a Christmas present in the comments on your order and we will be pleased to start your warranty on Christmas day.

If you need any advice or would like to chat about which model is best for you please call 01793378497 or email sales@RC-Hobbies.co.uk

Model Cancellation Form
Model Cancellation Form

Please find below the Model Cancellation FormIf you need any advice or would like to chat about which model is best for you please call 01793378497 or email sales@RC-Hobbies.co.uk

Tips for starting a Mini Moto Quad bike or Dirt bike (Download)

Tips for starting and running a Nitro Engine (Download)

Which is best Nitro or Electric ? (Download)

Some great Tips for keeping your Li-On or Li-Po battery in Top condition (Download)

User Manuals

User Manual for the KXD01 Mini Dirt bike (Download)

User Manual for the KXD18 Mini Dirt bike (Download)

User Manual for the Mini Moto Dirt bike (Download)

User Manual for the KXD21 Mini Moto Dirt bike (Download)

User Manual for the XTD49 Mini Moto Dirt bike (Download)

User Manual for the DB701 Mini Dirt bike (Download)

User Manual for the XTD200 Dirt bike (Download)

User Manual for the Mini Moto Race bike (Download)

User Manual for the Renegade 50cc Petrol Mini Quad Bike bike (Download)

User Manual for the Condor 125cc Quad Bike (Download)

User Manual for the Renegade Electric Mini Quad Bike bike (Download)

User Manual for the XTD500E Electric Mini Dirt Bike bike (Download)

User Manual for the INTEX Challenger Kayak (Download)

User Manual for the Smart Wheels Self Balancing Scooter. (Download)

Which is Best Nitro or Electric (On Screen)
Which is Best Nitro or Electric?
There is a lot of debate on this topic, mainly by experienced modellers who have a bias one way or the other.
The truth is Nitro is better for some people and Electric is better for others.
Here we are looking at it from a beginner’s perspective and trying to provide you with the pro’s and con’s so you can choose.
Speed
Nitro is faster than most Electric models but not all, the latest Brushless Electric Cars and Trucks are now the fastest.
Noise
Nitro models are very noisy but some people like this, however the neighbours may not agree. Electric on the other hand is whisper quiet.
Maintenance
Nitro models need much more maintenance and tuning than Electric models, again some people enjoy this aspect of the hobby, however we all have trouble starting Nitro engines at times and they need constantly retuning for different weather conditions. Electric on the other hand is simply plug in the battery, switch on and go.
Messy
Due to the fact the Nitro Fuel contains the lubricant for the engine, when the engine is running a constant stream of oil comes from the exhaust, as most exhausts exit near the front of the car this tends to coat most of the car in an oily deposit. We don’t know anyone who enjoys cleaning a Nitro car after its been used.
Run Time
Provided you have Nitro fuel and have not broken your car you can keep running, Electric cars can run 30 to 40 minutes on an upgraded battery but then they need recharging, you should really let the battery cool first and a recharge, depending on the type of charger and battery, takes between one to eight hours. Extra batteries are very useful but add to the cost.
Summary
The main differentiator between Nitro and Electric used to be speed, but now with the latest Electric Brushless models this is no longer the case and in fact the fastest cars are now Electric.
The main difference now comes down to the following:
Nitro is Noisy, Messy and needs constant maintenance and tuning but you can keep running until you run out of fuel.
Electric is Quiet, Plug and Go but you need to either wait for the battery to recharge or invest in extra batteries.
Chose Nitro if you like the idea of a real internal combustion engine, have some mechanical ability, don’t mind the noise and the mess and want the keep going all day.
If you want something what works straight out of the box, you are not interested in tinkering with it and don’t mind waiting for the batteries to charge then Electric is the choice for you and if speed is important go for a brushless
model.
We hope this helps.
If you need more advice or would like to chat about which model is best for you please call 07748 900004 or email sales@RC-Hobbies.co.uk
Why Does My Helicopter Lean To The Left When I Take Off ? (On Screen)
Why Does My Helicopter Lean To The Left When I Take Off ?

This is caused by the greater gyroscopic effect of the blade rotation during take off due to the extra power needed. This is normal and with practice you will soon learn to compensate for it, it is part of the skill required for flying a helicopter and part of the fun.

We hope this helps.
If you need more advice or would like to chat about which model is best for you please call 07748 900004 or email sales@RC-Hobbies.co.uk