Latest order times for Next Day Delivery (On Screen)
Latest order times for Next Day Delivery

We recommend the latest time to order for Next Day Delivery is 13:00 however if you order later than 13:00 we will still do our best to process your order for shipment that day up to the time the couriers come to collect.

Please note Next Day Delivery on a Friday will be delivered on the Monday, for Saturday Delivery please choose the Saturday Delivery option.

Once your order has left our warehouse we are in the hands of the courier network, they are usually very reliable and deliver on time, however during busy periods they sometimes do not achieve this for which we apologise on their behalf.

Klarna FAQs (On Screen)
Klarna FAQs

Frequently Asked Questions – Pay After Delivery

Who is Klarna?

Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use

I have been asked to go to Klarna’s site. Is this correct?

If you have chosen to Pay After Delivery (with a 14 or 30 day grace period), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply

If Klarna gives me the option to Pay After Delivery within 14 or 30 days, does a credit search take place against me?

Neither Klarna nor EGO run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see and which does not affect credit scoring.

How does Klarna Pay After Delivery work?

After EGO has sent your order, you will receive an email with payment instructions, telling you when you need to pay by, it’s typically 14 or 30 days after the order is shipped. If you do not have your email to hand, you can contact Klarna’s Customer Service here.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It’s very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by EGO. All transactions take place via connections secured with the latest industry standard security protocols.

Why have I not been offered Pay After Delivery?

Although Pay After Delivery is widely promoted it is not always universally available. The Pay After Delivery method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the e-store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout

What are my payment options with Klarna?

You can pay immediately with debit or credit card (Visa/Mastercard) in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via debit or credit card.

How do I pay for my order?

If you have received your goods and want to pay, either log in at www.klarna.com or click the link from the email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna’s Customer Service here

Have you received my payment?

If you pay by card, EGO will confirm your order right away. If paying by Pay After Delivery, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

What should I do if I want to cancel my order?

If you would like to cancel your order, we ask you to contact the store where you made your purchase.

I have cancelled my order. How long will it take until I receive my refund if I paid by card?

As soon as the store have registered your cancellation or your return, the refund will be processed within 5 business days.

With Pay After Delivery, what should I do if I want to return part or all of my order?

If you are close to your Pay After Delivery payment due date, you should also contact our Customer Service who will make any necessary adjustments to the statement and provide further help if needed.

What happens to my invoice, when I’ve returned the goods?

Once the store has received the return (partial or full) and you have received their confirmation of this, an updated statement will be closed.

I’ve received an invoice, but I’ve not yet received my goods

With Klarna’s Pay After Delivery, you have either 14 or 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call the store to check on delivery. You can also contact Klarna Customer Service so that we can postpone the due date on your payment

How will I be refunded?

If you have paid for your order with card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide Klarna with your IBAN number in order for Klarna to make the repayment. If you have not paid the invoice yet, then the refund will reduce the invoice or cancel it completely.

I still have questions regarding payment, can I speak to someone at Klarna?

Visit Customer Service for Live Chat or call 020 300 50833 Monday – Saturday 9.00 AM – 6.00 PM, closed Sunday.

Merchant Dependant Questions

Can I request delivery to an address other than my billing address?

Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.

Latest order times for Christmas delivery (On Screen)
Latest order times for Christmas delivery

We recommend you order by 12 Noon Tuesday 22nd December, this will allow us time to sort out any delivery issues.

Large Quads and Pit Bikes, the latest time for Christmas delivery is 12 Noon Monday 21st December.

You can place orders during the Christmas period, as we will be shipping again from Monday 28th December.

Our phone lines close at 17:00 Tuesday 22nd December and will reopen again on Monday 4th January.

Office open hours during Christmas (On Screen)
Office open hours during Christmas

You can place orders during the Christmas period, as we will be shipping again from Monday 28th December.

Our phone lines close at 17:00 Tuesday 22nd December and will reopen again on Monday 4th January.

If I buy an item for a Christmas present, when will the warranty start? (On Screen)
If I buy an item for a Christmas present, when will the warranty start

No problem just let us know it is a Christmas present in the comments on your order and we will be pleased to start your warranty on Christmas day.

If you need any advice or would like to chat about which model is best for you please call 01793378497 or email sales@RC-Hobbies.co.uk

Tips for starting a Mini Moto Quad bike or Dirt bike (Download)

Tips for starting and running a Nitro Engine (Download)

Which is best Nitro or Electric ? (Download)

Some great Tips for keeping your Li-On or Li-Po battery in Top condition (Download)

User Manual for the Mini Moto Dirt bike (Download)

User Manual for the Mini Moto Race bike (Download)

User Manual for the Smart Wheels Self Balancing Scooter. (Download)

Which is Best Nitro or Electric (On Screen)
Which is Best Nitro or Electric?
There is a lot of debate on this topic, mainly by experienced modellers who have a bias one way or the other.
The truth is Nitro is better for some people and Electric is better for others.
Here we are looking at it from a beginner’s perspective and trying to provide you with the pro’s and con’s so you can choose.
Nitro is faster than most Electric models but not all, the latest Brushless Electric Cars and Trucks are now the fastest.
Nitro models are very noisy but some people like this, however the neighbours may not agree. Electric on the other hand is whisper quiet.
Nitro models need much more maintenance and tuning than Electric models, again some people enjoy this aspect of the hobby, however we all have trouble starting Nitro engines at times and they need constantly retuning for different weather conditions. Electric on the other hand is simply plug in the battery, switch on and go.
Due to the fact the Nitro Fuel contains the lubricant for the engine, when the engine is running a constant stream of oil comes from the exhaust, as most exhausts exit near the front of the car this tends to coat most of the car in an oily deposit. We don’t know anyone who enjoys cleaning a Nitro car after its been used.
Run Time
Provided you have Nitro fuel and have not broken your car you can keep running, Electric cars can run 30 to 40 minutes on an upgraded battery but then they need recharging, you should really let the battery cool first and a recharge, depending on the type of charger and battery, takes between one to eight hours. Extra batteries are very useful but add to the cost.
The main differentiator between Nitro and Electric used to be speed, but now with the latest Electric Brushless models this is no longer the case and in fact the fastest cars are now Electric.
The main difference now comes down to the following:
Nitro is Noisy, Messy and needs constant maintenance and tuning but you can keep running until you run out of fuel.
Electric is Quiet, Plug and Go but you need to either wait for the battery to recharge or invest in extra batteries.
Chose Nitro if you like the idea of a real internal combustion engine, have some mechanical ability, don’t mind the noise and the mess and want the keep going all day.
If you want something what works straight out of the box, you are not interested in tinkering with it and don’t mind waiting for the batteries to charge then Electric is the choice for you and if speed is important go for a brushless
We hope this helps.
If you need more advice or would like to chat about which model is best for you please call 07748 900004 or email sales@RC-Hobbies.co.uk
Why Does My Helicopter Lean To The Left When I Take Off ? (On Screen)
Why Does My Helicopter Lean To The Left When I Take Off ?

This is caused by the greater gyroscopic effect of the blade rotation during take off due to the extra power needed. This is normal and with practice you will soon learn to compensate for it, it is part of the skill required for flying a helicopter and part of the fun.

We hope this helps.
If you need more advice or would like to chat about which model is best for you please call 07748 900004 or email sales@RC-Hobbies.co.uk